Privacy Policy

Last updated: 15/5/23

This Privacy Policy guides the collection, use, and processing of your personal data when using our application, which leverages the ChatGPT API and WhatsApp API. Safeguarding your privacy and securing your personal information is our top priority. We provide clear guidelines on the type of data we collect, its utilization, your rights concerning your personal information, and our data retention practices, all within the boundaries of this policy.

Furthermore, in adherence to the highest standards of data privacy regulations, we operate in full compliance with Ley Orgánica 3/2018 and Reglamento (UE) 2016/679. Consequently, we have tailored our practices to meet the requirements stipulated in these laws, guaranteeing the utmost protection of your personal data and rights. Please review this policy thoroughly to understand our commitment to your privacy.

By using our application, you consent to the practices described in this Privacy Policy.

Collected Data

Usage data is automatically collected when using the Service:

  • WhatsApp Phone Number: We collect your WhatsApp phone number for service functionality.
  • Usage statistics: We gather statistics about your usage of our service, including timestamps, message length, and message type (audio or text). These statistics are associated with a hashed ID rather than your actual phone number.
  • Message storage: We temporarily store your messages on our servers to ensure smooth conversation flow with ChatGPT-3.5.
  • Name: Your name may be associated with your account if provided voluntarily for a personalized user experience.

We do not collect any sensitive information, such as financial data or health-related data. Furthermore, we want to emphasize that we do not collect personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life, sexual orientation, genetic data, or biometric data intended for unique identification. Your privacy and data protection are of utmost importance to us.

Usage of Data

We use the collected data for the following purposes:

  • WhatsApp Phone Number: We utilize the collected data to deliver the functionalities of our application, enhance user experience, and optimize performance.
  • Fair usage policy enforcement: We track the total number of messages sent to enforce fair usage policies for both free and premium users.
  • Personalization: We may examine usage trends to enrich your experience by delivering customized content or recommendations, which further aids us in the development of novel features and services to enhance your interaction with our platform.
  • Customer support: We may access your data to respond to your inquiries, provide technical assistance, and address any issues you may encounter.

We do not use personal information for targeted ads. We do not engage in behavioral advertising. We do not share your data with third parties, except when legally required or necessary for our service provision. We do not sell or rent your data for any purposes. Any disclosure is strictly in line with legal obligations or to ensure our service's security and our terms of use enforcement. All data we collect is solely for enhancing our services and meeting user needs. We welcome all questions or concerns about our data and advertising practices.

User Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: If you believe that any of the personal data we hold is inaccurate or incomplete, you can request corrections or updates.
  • Deletion: You can request the deletion of your personal data that we stored about you.

Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the data is no longer required, we will securely delete it, unless we are legally obligated to retain it for a longer period by some public institution.

Please note that while we strive to protect your personal information, no method of transmission or storage can guarantee absolute security. Therefore, we cannot guarantee the security of any information you transmit to us or store in our application.

Children's Privacy

Our application is not intended for use by individuals under the age of 14. We do not knowingly collect personal information from children. If you become aware that your child has provided us with personal data without your consent, please contact us, and we will take steps to remove the information from our systems.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal data, please contact us privacy@soyvega.es.

By using Vega, you agree to be bound by these Terms of Service & Privacy Policy. If you do not agree to these terms, please do not use Vega.